Return Policy & Delivery Information

What is your return policy?

• Return within 10 calendar days: We refund the actual paid cost of any merchandise returned to us within 10 calendar days after you receive it. Freight and insurance and Handling charge are not refundable.
  Tip: Inspect your order right after you receive it, so you have 10 calendar days to decide whether to keep it or not.
• Return Authorization: Please email return@earthstone.com for Return Authorization Number before sending any merchandise back. Please provide the original invoice number, the item you want to return and tell us why you want to return (so that we can improve our services in the future), we'll issue a Return Authorization Number via email.  Return in Original Conditions: All returned merchandise must be in its original unaltered condition. Partial strand, restrung, loosen strand, or used strand is not acceptable. Return Carrier: We recommend that you return merchandise in a carton box via a carrier with a reliable package tracking system.
  Never return merchandise in a regular business letter envelope. We do not issue refunds if your return package is lost in the mail or damaged when arriving at our office. Return Freight: It is customers' responsibility to pay the return shipping cost and insurance.
  We do not reimburse return freight as well as the original outgoing freight even if customer think the merchandise received "looks different" from what shown on the web site or the quality does not meet their requirements. Please see more information on Picture Quality. Refund Method: We will credit directly to your original credit card account right after we receive your authorized and qualified return package. 

How do you ship and how do you charge for shipping?

• Standard Delivery: If not specified, the default method of shipping is by USPS Ground.
• Rush Delivery: You may specify Next Day, Second Day, or Third Day by USPS, UPS or FedEx.
• Delivery Delay: Although not a problem happened every day, it might happened to your shipment due to various reasons. We cannot guarantee the shipping carriers' actual delivery time because we have no control over their operation. We are not responsible or liable for any problem or loss caused by shipping carriers' delivery delay.
• Freight charges, including shipping, handling and insurance, will be added to every shipment based on shipping carriers' rate schedule.
• Third Party Charge: If you have an UPS or FedEx account and want to charge all freight, insurance, and duties to your account, please provide us your account number.